Put breakthrough thinking into action

How do you change something as complex as a system? Through partnership and coordinated action.

Drawing on years of experience and our adaptive action approach, we bring system partners together to create the structures and settings to drive system-level change.

We provide the space to share learning and for partners to explore together the complexities and opportunities they face — all with the aim of sparking breakthrough thinking that can drive collective action.

We’ve helped client partnerships reshape health services for high-needs children, supported the establishment of an Ontario health team, contributed to better child welfare practices in the wake of Ontario’s Baldwin Inquest, aided efforts to make services more accessible — including housing and supports for vulnerable seniors — and more.

How we support system change

A core principle of our system change work is to reinforce at every turn the ethos of shared ownership: that actions and outcomes belong to all partners and must be pursued collectively.

We tailor our process to suit the realities of your sector and partnerships and the needs of interest holders, covering off all the necessary phases including:

• Discovery — listening to system partners and reviewing data and background material to understand the complexities in play.
• Design — creating a process that reflects the unique needs and composition of the system partnership.
• Facilitation — leading partners through the right conversations to surface key considerations and insights.
• Process evaluation — to ensure the exercise is meeting participants’ expectations and serving broader system change ends.
• Framework/report development — to provide guidance and touchstones on key agreements and support coordinated action.

Our approach is anchored in the aim of achieving real impact, targeting the right system level (or levels) to accomplish what needs to be done, from the organizational level through local and regional structures to whole-system change.